FAQs
For Patients
Who is eligible for ZySupport programs?
Eligibility varies by program. Generally, you need a valid prescription for a Zydus medication and meet specific criteria. Our team will review your individual situation.
How long does it take to get approved?
Most applications are processed within 3-5 business days. Emergency requests may be expedited.
Is my information secure?
Yes. We follow HIPAA guidelines and maintain strict privacy protections for all patient information.
What if my insurance changes?
Contact us immediately if your insurance status changes. We’ll help you navigate any transitions in coverage.
For Healthcare Providers
How do I enroll patients in ZySupport programs?
Use our online enrollment form, call our provider hotline, or fax the enrollment form.
We’ll handle the rest.
Can patients contact ZySupport directly?
Yes, patients can reach out directly, but we always coordinate with prescribing physicians.